Question 1

How do I place an order?

Accepted Answer

Log in to AliOne.Pro, add funds to your wallet, open New Order, choose a category and service, paste the correct link, enter the quantity, review the total cost and submit the order. You can track status from My Orders.

Question 2

How do I use the Mass Order feature?

Accepted Answer

Mass Order is used to place multiple orders faster. Add one order per line in the format shown in your panel, review the total cost, then submit. Always check links and quantities before confirming because submitted orders may start quickly.

Question 3

What is a drip feed order?

Accepted Answer

A drip feed order splits a larger quantity into smaller deliveries over time. For example, instead of sending everything at once, delivery can be distributed across several runs. Drip feed availability depends on the selected service.

Question 4

Does drip feed function with mass orders or through the API?

Accepted Answer

Drip feed support depends on the specific service and current API/plugin configuration. If drip feed options are not clearly shown, treat the service as a normal order or contact support first.

Question 5

Under what circumstances am I not eligible for refills?

Accepted Answer

You may not be eligible for refill if the refill period expired, the service has no refill guarantee, the target link changed, the page became private, the order was mixed with other providers, the target was deleted or the drop cannot be verified.

Question 6

What is the expected time frame for completing the refill of my orders?

Accepted Answer

Refill time depends on provider availability, platform updates and order conditions. Some refills complete quickly, while others may take longer. If your refill remains unresolved, open a support ticket with your order ID.

Question 7

Will AliOne.Pro issue a refund if the refill process fails?

Accepted Answer

If a refill fails, support will review the service rules and provider result. Depending on eligibility, we may retry the refill, credit the wallet, or explain why the order is not eligible.

Question 8

How long does it take to Speed Up my order?

Accepted Answer

Speed Up depends on provider queue and platform conditions. If support can push the order, we will try, but exact acceleration time is not guaranteed.

Question 9

Is it possible to cancel an order if the speed mentioned in the service description was not accurate?

Accepted Answer

Cancellation is only available when the service/provider supports cancellation and the order is still eligible. Delivery speed is usually an estimate unless a specific guarantee is stated.

Question 10

I mistakenly entered the wrong username or want to cancel an order after submission. Is it possible?

Accepted Answer

Open a support ticket immediately with your order ID. We will try to help, but if the order has already started, cancellation or refund may not be possible.

Question 11

What is the cancellation timeframe?

Accepted Answer

Cancellation timeframe depends on the service and provider. Some pending orders can be canceled, but many orders cannot be canceled after processing starts.

Question 12

Why was my order canceled?

Accepted Answer

Orders may be canceled due to invalid link, private page, wrong format, unavailable service, provider limitations, platform restrictions or unsupported target. Eligible canceled amounts are usually returned to your wallet.

Question 13

My order status is showing as Partial. What does this mean?

Accepted Answer

Partial means only part of the requested quantity was delivered. In most cases, the undelivered portion is credited back to your AliOne.Pro wallet automatically or after provider confirmation.

Question 14

Why is the Cancel Button / Refill Button not working for me?

Accepted Answer

These buttons work only when the selected service supports cancel/refill and the order is within the eligible period. If the button is not working, open a support ticket with your order ID.

Question 15

Is my payment secured?

Accepted Answer

AliOne.Pro uses available payment gateways and records wallet transactions in your account. We do not ask for your social media passwords. Cryptocurrency invoices are confirmed through the payment provider when enabled.

Question 16

Why is PayPal not enabled?

Accepted Answer

PayPal availability depends on region, business eligibility, risk rules and payment-provider approval. If PayPal is not shown, use one of the currently available payment methods.

Question 17

Why am I unable to make a payment with a credit card after subscribing to your panel?

Accepted Answer

Card payments may fail due to bank restrictions, region limitations, gateway rules, anti-fraud checks or incomplete verification. Try another payment method or contact support.

Question 18

My cryptocurrency payment has not been added automatically after 60 minutes. What could be the issue?

Accepted Answer

Crypto delays may happen if the invoice expired, the amount was underpaid, the wrong coin or network was used, confirmations are slow, or the provider has not sent IPN confirmation. Open a ticket with payment ID and transaction hash.

Question 19

Can I get a refund of my balance?

Accepted Answer

Wallet balance refunds are not guaranteed and are reviewed case by case. Order-related refunds are normally credited to your AliOne.Pro wallet. External refunds may take up to 15 business days after approval.

Question 20

I do not see the payment gateway I need in the list. What should I do?

Accepted Answer

Use the available methods shown in your wallet. If you need another gateway, contact support and tell us which method you prefer. We may add additional gateways later.

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