Support username
Telegram support: @alione_support
This is a direct support contact, not a public discussion group.
Support email
Email: support@alione.pro
Use email for payment documents, formal requests or when Telegram is unavailable.
Ticket system
Registered customers can open a support ticket at /panel/support/. Include the order ID, payment ID and a clear description of the issue.
Working hours
08:00–20:00 Moscow time (GMT+3). Messages received outside working hours are reviewed during the next support period.
Official channel
Service notices and updates: https://t.me/alionepro. Do not publish payment details or personal information in public comments or groups.