Internal wallet
Funds credited to the internal wallet are intended for purchases inside the service. Eligible order refunds are normally returned to this wallet.
Canceled or unavailable orders
When a provider cancels an order before delivery or the service is technically unavailable, the eligible amount is credited back after confirmation.
Partial orders
For a Partial order, the undelivered eligible portion is normally credited to the wallet. The delivered portion is not refunded.
Non-refundable cases
Completed orders, incorrect links, changed or deleted targets, private targets where public access was required, duplicate orders, mixed-provider campaigns, expired guarantee periods and violations of service rules are generally non-refundable.
External refund requests
External refunds are reviewed individually. The customer must first contact support and provide the order or payment ID. Approved external refunds may take up to 15 business days and may be affected by gateway or network fees.